Comments on: Stop Complaining and Do It! The Three Phases of Any Transformation http://kenmillerblog.info/2009/09/stop-complaining/ A blog for change agents by Ken Miller Wed, 09 Dec 2009 21:24:00 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: Ken K http://kenmillerblog.info/2009/09/stop-complaining/comment-page-1/#comment-32 Ken K Fri, 23 Oct 2009 19:59:50 +0000 http://kenmillerblog.info/?p=208#comment-32 I don't want to complain, but... Ken, it's a good message and I've seen you live it. The best part was when you stopped complaining about my weak backhand! KK - Tennis partner! I don’t want to complain, but…

Ken, it’s a good message and I’ve seen you live it. The best part was when you stopped complaining about my weak backhand!

KK – Tennis partner!

]]> By: Ken http://kenmillerblog.info/2009/09/stop-complaining/comment-page-1/#comment-17 Ken Mon, 07 Sep 2009 04:16:01 +0000 http://kenmillerblog.info/?p=208#comment-17 Niria, thanks for your feedback and your questions. As to six sigma in government my feeling is that it is probably not the first option. The primary goal of Six Sigma is to reduce variation in processes. While this is an important goal and the Six Sigma methods and tools are quite effective and driving out variance, I don't think variation is the big problem we are facing in government. Most parts of government are not mass producing widgets and needing to find a way to reduce defects. Rather, the major challenge we face in government is we simply don't have the capacity to meet the demand. Government has to find a way to do what it needs to do faster so it can increase its capacity to do more good. This is why <a href="http://kenmillerblog.info/2009/06/lean/" rel="nofollow">I advocate lean</a>. The goal of lean is to streamline systems so we can find this much needed capacity. Once we have done that we can worry about variation/defects, etc. Having said that, Six Sigma is highly applicable to the engineering-heavy parts of government: NASA, Defense, Transportation, etc. In addition, the rigorous project methods of Six Sigma are great resource for anyone who wants to systematically run improvement teams. Thanks again for the interest Niria. Niria, thanks for your feedback and your questions. As to six sigma in government my feeling is that it is probably not the first option. The primary goal of Six Sigma is to reduce variation in processes. While this is an important goal and the Six Sigma methods and tools are quite effective and driving out variance, I don’t think variation is the big problem we are facing in government. Most parts of government are not mass producing widgets and needing to find a way to reduce defects. Rather, the major challenge we face in government is we simply don’t have the capacity to meet the demand. Government has to find a way to do what it needs to do faster so it can increase its capacity to do more good. This is why I advocate lean. The goal of lean is to streamline systems so we can find this much needed capacity. Once we have done that we can worry about variation/defects, etc. Having said that, Six Sigma is highly applicable to the engineering-heavy parts of government: NASA, Defense, Transportation, etc. In addition, the rigorous project methods of Six Sigma are great resource for anyone who wants to systematically run improvement teams. Thanks again for the interest Niria.

]]> By: Niria http://kenmillerblog.info/2009/09/stop-complaining/comment-page-1/#comment-16 Niria Sat, 05 Sep 2009 20:17:58 +0000 http://kenmillerblog.info/?p=208#comment-16 Hi Ken! I was reading your articles, i found them very interesting... but what´s about six sigma in government?... can it be applied?... does it works with lean?... how can be do it succesful?... i would like to hear your oppinion about it. I´ll wait your answer, thank you so much!... have a nice day (= Hi Ken!
I was reading your articles, i found them very interesting… but what´s about six sigma in government?… can it be applied?… does it works with lean?… how can be do it succesful?… i would like to hear your oppinion about it. I´ll wait your answer, thank you so much!… have a nice day (=

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