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	<title>Better, Faster, Cheaper &#187; Change</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>Change Anyway: The 10 Paradoxical Commandments of Government</title>
		<link>http://kenmillerblog.info/2009/12/paradoxical-commandments/</link>
		<comments>http://kenmillerblog.info/2009/12/paradoxical-commandments/#comments</comments>
		<pubDate>Thu, 03 Dec 2009 16:16:51 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[change agents]]></category>
		<category><![CDATA[paradoxical commandments]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=214</guid>
		<description><![CDATA[Frustrated by an unchangeable agency? Change anyway.  The 10 paradoxical commandments speak to the heart and challenge of government change agents.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Stop Complaining and Do It!  The Three Phases of  Any Transformation</title>
		<link>http://kenmillerblog.info/2009/09/stop-complaining/</link>
		<comments>http://kenmillerblog.info/2009/09/stop-complaining/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 15:27:47 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[complaining]]></category>
		<category><![CDATA[get it]]></category>
		<category><![CDATA[transformation]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=208</guid>
		<description><![CDATA[All transformation, organizational and personal involves three phases.  Whether we are trying to stop complaining or trying to make our organization more customer-focused, we must pass through the phases of get it, do it and live it.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/09/stop-complaining/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Running Business Like A Government: There&#8217;s A Lot That Government Does Right.  The Private Sector Ought To Take a Few Notes</title>
		<link>http://kenmillerblog.info/2009/05/running-business-like-government/</link>
		<comments>http://kenmillerblog.info/2009/05/running-business-like-government/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:23:38 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[taxpayers]]></category>
		<category><![CDATA[widgets]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=117</guid>
		<description><![CDATA[
If there is a bright side to this economic meltdown, hopefully it&#8217;s that people gain a new appreciation of what it&#8217;s like to manage government. I couldn&#8217;t help but chuckle when one of the failing bank CEO&#8217;s was brought before Congress and asked what he did with the multi-billions of taxpayers dollars his company had [...]]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/running-business-like-government/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Change The Lens: An Open Letter to Barack Obama (And All Government Leaders) On The Best Way To Improve Government</title>
		<link>http://kenmillerblog.info/2009/05/change-the-lens/</link>
		<comments>http://kenmillerblog.info/2009/05/change-the-lens/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:13:25 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Federal Government]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=112</guid>
		<description><![CDATA[In an open letter to Barack Obama, Ken Miller encourages the new president to move beyond the tired approaches to improving government like measurement, pay for performance and blaming employees to actually engaging the hearts and minds of employees to make the systems of government better.  This article identifies the top 3 things new government leaders should focus on.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/change-the-lens/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>&#8220;Zip It&#8221;:  Why Naming Your Initiative Is The First Step Toward Failure</title>
		<link>http://kenmillerblog.info/2009/05/zip-it/</link>
		<comments>http://kenmillerblog.info/2009/05/zip-it/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:01:46 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Initiatives]]></category>
		<category><![CDATA[Planning]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=107</guid>
		<description><![CDATA[Conventional wisdom says that to create buy-in for a new initiative we need to give it a fancy name and a logo, hand out pens and have a big kickoff.  Learn why the advice of Dr. Evil to "Zip it" is the key to successfully launching your change initiative.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/zip-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free the Hostages: Sure Governments Are Monopolies.  But They Don&#8217;t Have To Act Like It.</title>
		<link>http://kenmillerblog.info/2009/05/free-the-hostages/</link>
		<comments>http://kenmillerblog.info/2009/05/free-the-hostages/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:47:11 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[hostages]]></category>
		<category><![CDATA[monopolies]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=101</guid>
		<description><![CDATA[Government often times doesn't have customers, it has hostages.  That is, customers don't choose us, they don't want to be here and given a choice, they'd run.  If customers don't have a choice, what incentive is there to improve?  This article shows how to manage government as if survival depended on customer satisfaction.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/free-the-hostages/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Mug Full of Change: Employees Don&#8217;t Need Another Mug With A Catchy Slogan.  They Need Context.</title>
		<link>http://kenmillerblog.info/2009/05/a-mug-full-of-change/</link>
		<comments>http://kenmillerblog.info/2009/05/a-mug-full-of-change/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:39:39 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Prioritization]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=90</guid>
		<description><![CDATA[Managers continue to jump for the latest fad.  Whether it's lean, six sigma, or the balanced scorecard employees view each as a new flavor of the month.  It is the job of leaders to create the context for each new initiative - showing the role of each and how they integrate to move the organization forward.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/a-mug-full-of-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/competing-interests-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Greed is Good: Making a Profit Doesn&#8217;t Always Mean Making Money</title>
		<link>http://kenmillerblog.info/2009/05/greed-is-good/</link>
		<comments>http://kenmillerblog.info/2009/05/greed-is-good/#comments</comments>
		<pubDate>Tue, 12 May 2009 14:28:53 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[outcome measurement]]></category>
		<category><![CDATA[outcomes]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=53</guid>
		<description><![CDATA[While government agencies are "not for profits" that doesn't mean they are "not for results".  The aim of any organization is to maximize profit (results) for their investors (taxpayers).  Government should be as "greedy" about achieving results as the private sector is about profit.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/greed-is-good/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Extreme Government Makeover: What We Can Learn From The George Foreman Grill, Southwest Airlines and Extreme Makeover: Home Edition</title>
		<link>http://kenmillerblog.info/2009/05/extreme-government-makeover/</link>
		<comments>http://kenmillerblog.info/2009/05/extreme-government-makeover/#comments</comments>
		<pubDate>Fri, 01 May 2009 22:28:10 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Fast]]></category>
		<category><![CDATA[Time]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=19</guid>
		<description><![CDATA[If you are a loyal reader of this column, you probably noticed that I missed last month. I had planned on writing it from the comfort of my new home office. My homebuilder, however, had different plans.
Like many masochists in our society, my wife and I thought it would be a good idea to build [...]]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/extreme-government-makeover/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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