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	<title>Better, Faster, Cheaper &#187; Government</title>
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	<link>http://kenmillerblog.info</link>
	<description>A blog for change agents by Ken Miller</description>
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		<title>Change Anyway: The 10 Paradoxical Commandments of Government</title>
		<link>http://kenmillerblog.info/2009/12/paradoxical-commandments/</link>
		<comments>http://kenmillerblog.info/2009/12/paradoxical-commandments/#comments</comments>
		<pubDate>Thu, 03 Dec 2009 16:16:51 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[change agents]]></category>
		<category><![CDATA[paradoxical commandments]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=214</guid>
		<description><![CDATA[Frustrated by an unchangeable agency? Change anyway.  The 10 paradoxical commandments speak to the heart and challenge of government change agents.]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>The Promise of Going &#8216;Lean&#8217;: Increasing Government&#8217;s Capacity to Do More Good</title>
		<link>http://kenmillerblog.info/2009/06/lean/</link>
		<comments>http://kenmillerblog.info/2009/06/lean/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 04:22:04 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Fast]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=198</guid>
		<description><![CDATA[The concepts of lean manufacturing can have an extraordinary impact in government once we get past the jargon and embrace its powerful way of increasing our capacity to do more good.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/06/lean/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Running Business Like A Government: There&#8217;s A Lot That Government Does Right.  The Private Sector Ought To Take a Few Notes</title>
		<link>http://kenmillerblog.info/2009/05/running-business-like-government/</link>
		<comments>http://kenmillerblog.info/2009/05/running-business-like-government/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:23:38 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[taxpayers]]></category>
		<category><![CDATA[widgets]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=117</guid>
		<description><![CDATA[
If there is a bright side to this economic meltdown, hopefully it&#8217;s that people gain a new appreciation of what it&#8217;s like to manage government. I couldn&#8217;t help but chuckle when one of the failing bank CEO&#8217;s was brought before Congress and asked what he did with the multi-billions of taxpayers dollars his company had [...]]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/running-business-like-government/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Change The Lens: An Open Letter to Barack Obama (And All Government Leaders) On The Best Way To Improve Government</title>
		<link>http://kenmillerblog.info/2009/05/change-the-lens/</link>
		<comments>http://kenmillerblog.info/2009/05/change-the-lens/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:13:25 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Federal Government]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=112</guid>
		<description><![CDATA[In an open letter to Barack Obama, Ken Miller encourages the new president to move beyond the tired approaches to improving government like measurement, pay for performance and blaming employees to actually engaging the hearts and minds of employees to make the systems of government better.  This article identifies the top 3 things new government leaders should focus on.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/change-the-lens/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>&#8220;Zip It&#8221;:  Why Naming Your Initiative Is The First Step Toward Failure</title>
		<link>http://kenmillerblog.info/2009/05/zip-it/</link>
		<comments>http://kenmillerblog.info/2009/05/zip-it/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:01:46 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Initiatives]]></category>
		<category><![CDATA[Planning]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=107</guid>
		<description><![CDATA[Conventional wisdom says that to create buy-in for a new initiative we need to give it a fancy name and a logo, hand out pens and have a big kickoff.  Learn why the advice of Dr. Evil to "Zip it" is the key to successfully launching your change initiative.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/zip-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free the Hostages: Sure Governments Are Monopolies.  But They Don&#8217;t Have To Act Like It.</title>
		<link>http://kenmillerblog.info/2009/05/free-the-hostages/</link>
		<comments>http://kenmillerblog.info/2009/05/free-the-hostages/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:47:11 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[hostages]]></category>
		<category><![CDATA[monopolies]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=101</guid>
		<description><![CDATA[Government often times doesn't have customers, it has hostages.  That is, customers don't choose us, they don't want to be here and given a choice, they'd run.  If customers don't have a choice, what incentive is there to improve?  This article shows how to manage government as if survival depended on customer satisfaction.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/free-the-hostages/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Crazy Cycle: The Crushing Effects of Backlog and How The Golden Arches Can Help You Avoid Them</title>
		<link>http://kenmillerblog.info/2009/05/backlog/</link>
		<comments>http://kenmillerblog.info/2009/05/backlog/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:34:40 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Fast]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[speed]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=97</guid>
		<description><![CDATA[While there are so many things we'd like to do in our organizations, we can't because all of the things we still haven't done.  And the more we get behind the more headaches it causes as customers keep calling us wanting to know where their thing is - leading to the explosive growth of phone centers and tracking systems.  How do we handle all this backlog?  Simple.  Never get behind in the first place.  This article shows you how.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/backlog/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/competing-interests-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Profit Sharing in Government: Motivate Your Employees By Giving Them a Stake in Your Success.  Just Don&#8217;t Try to Do it With Money</title>
		<link>http://kenmillerblog.info/2009/05/profit-sharing-in-government-motivate-your-employees-by-giving-them-a-stake-in-your-success-just-dont-try-to-do-it-with-money/</link>
		<comments>http://kenmillerblog.info/2009/05/profit-sharing-in-government-motivate-your-employees-by-giving-them-a-stake-in-your-success-just-dont-try-to-do-it-with-money/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:13:03 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[results]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=80</guid>
		<description><![CDATA[People don't work in government to get rich.  Yet every new scheme to motivate government employees is tied to money.  This column shows you how to get past ineffective pay for performance systems and tap into what truly motivates employees.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/profit-sharing-in-government-motivate-your-employees-by-giving-them-a-stake-in-your-success-just-dont-try-to-do-it-with-money/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Greed is Good: Making a Profit Doesn&#8217;t Always Mean Making Money</title>
		<link>http://kenmillerblog.info/2009/05/greed-is-good/</link>
		<comments>http://kenmillerblog.info/2009/05/greed-is-good/#comments</comments>
		<pubDate>Tue, 12 May 2009 14:28:53 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[outcome measurement]]></category>
		<category><![CDATA[outcomes]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=53</guid>
		<description><![CDATA[While government agencies are "not for profits" that doesn't mean they are "not for results".  The aim of any organization is to maximize profit (results) for their investors (taxpayers).  Government should be as "greedy" about achieving results as the private sector is about profit.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/greed-is-good/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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