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	<title>Better, Faster, Cheaper &#187; People</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>Change The Lens: An Open Letter to Barack Obama (And All Government Leaders) On The Best Way To Improve Government</title>
		<link>http://kenmillerblog.info/2009/05/change-the-lens/</link>
		<comments>http://kenmillerblog.info/2009/05/change-the-lens/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:13:25 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Federal Government]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=112</guid>
		<description><![CDATA[In an open letter to Barack Obama, Ken Miller encourages the new president to move beyond the tired approaches to improving government like measurement, pay for performance and blaming employees to actually engaging the hearts and minds of employees to make the systems of government better.  This article identifies the top 3 things new government leaders should focus on.]]></description>
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		<title>Free the Hostages: Sure Governments Are Monopolies.  But They Don&#8217;t Have To Act Like It.</title>
		<link>http://kenmillerblog.info/2009/05/free-the-hostages/</link>
		<comments>http://kenmillerblog.info/2009/05/free-the-hostages/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:47:11 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[hostages]]></category>
		<category><![CDATA[monopolies]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=101</guid>
		<description><![CDATA[Government often times doesn't have customers, it has hostages.  That is, customers don't choose us, they don't want to be here and given a choice, they'd run.  If customers don't have a choice, what incentive is there to improve?  This article shows how to manage government as if survival depended on customer satisfaction.]]></description>
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		<title>Profit Sharing in Government: Motivate Your Employees By Giving Them a Stake in Your Success.  Just Don&#8217;t Try to Do it With Money</title>
		<link>http://kenmillerblog.info/2009/05/profit-sharing-in-government-motivate-your-employees-by-giving-them-a-stake-in-your-success-just-dont-try-to-do-it-with-money/</link>
		<comments>http://kenmillerblog.info/2009/05/profit-sharing-in-government-motivate-your-employees-by-giving-them-a-stake-in-your-success-just-dont-try-to-do-it-with-money/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:13:03 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[results]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=80</guid>
		<description><![CDATA[People don't work in government to get rich.  Yet every new scheme to motivate government employees is tied to money.  This column shows you how to get past ineffective pay for performance systems and tap into what truly motivates employees.]]></description>
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		<title>The WelcomeMat to Your Culture: Your Hiring Process May Be What&#8217;s Keeping Your Organization From Improving</title>
		<link>http://kenmillerblog.info/2009/05/improve-your-hiring-process/</link>
		<comments>http://kenmillerblog.info/2009/05/improve-your-hiring-process/#comments</comments>
		<pubDate>Fri, 01 May 2009 22:23:48 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Hiring]]></category>
		<category><![CDATA[HR]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=17</guid>
		<description><![CDATA[As executives search for ways to make their organizations faster and more responsive, they continue to miss the fact that their slow, unresponsive hiring processes reinforce the existing culture to all new employees.]]></description>
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