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	<title>Better, Faster, Cheaper &#187; We Don&#8217;t Make Widgets</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>New Column &#8220;The Cup Runneth Over: Increasing Government&#8217;s Capacity to Do More Good&#8221; is up at Governing.com</title>
		<link>http://kenmillerblog.info/2010/04/new-column-the-cup-runneth-over-increasing-governments-capacity-to-do-more-good-is-up-at-governing-com/</link>
		<comments>http://kenmillerblog.info/2010/04/new-column-the-cup-runneth-over-increasing-governments-capacity-to-do-more-good-is-up-at-governing-com/#comments</comments>
		<pubDate>Mon, 05 Apr 2010 15:03:31 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[We Don't Make Widgets]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/2010/04/new-column-the-cup-runneth-over-increasing-governments-capacity-to-do-more-good-is-up-at-governing-com/</guid>
		<description><![CDATA[http://www.governing.com/column/cup-runneth-over
]]></description>
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		<title>Something Great is Happening&#8230;.</title>
		<link>http://kenmillerblog.info/2010/02/something-great-is-happening/</link>
		<comments>http://kenmillerblog.info/2010/02/something-great-is-happening/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 15:33:15 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[We Don't Make Widgets]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=219</guid>
		<description><![CDATA[My apologies for not posting here for awhile, but I&#8217;ve been hard at work trying to find a way to make this space less about me and more about you.  For some time I have wanted to create a home, a community for change agents where we can all interact, debate, and learn from each [...]]]></description>
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		<title>Running Business Like A Government: There&#8217;s A Lot That Government Does Right.  The Private Sector Ought To Take a Few Notes</title>
		<link>http://kenmillerblog.info/2009/05/running-business-like-government/</link>
		<comments>http://kenmillerblog.info/2009/05/running-business-like-government/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:23:38 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[taxpayers]]></category>
		<category><![CDATA[widgets]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=117</guid>
		<description><![CDATA[
If there is a bright side to this economic meltdown, hopefully it&#8217;s that people gain a new appreciation of what it&#8217;s like to manage government. I couldn&#8217;t help but chuckle when one of the failing bank CEO&#8217;s was brought before Congress and asked what he did with the multi-billions of taxpayers dollars his company had [...]]]></description>
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		<title>Free the Hostages: Sure Governments Are Monopolies.  But They Don&#8217;t Have To Act Like It.</title>
		<link>http://kenmillerblog.info/2009/05/free-the-hostages/</link>
		<comments>http://kenmillerblog.info/2009/05/free-the-hostages/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:47:11 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[hostages]]></category>
		<category><![CDATA[monopolies]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=101</guid>
		<description><![CDATA[Government often times doesn't have customers, it has hostages.  That is, customers don't choose us, they don't want to be here and given a choice, they'd run.  If customers don't have a choice, what incentive is there to improve?  This article shows how to manage government as if survival depended on customer satisfaction.]]></description>
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		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Greed is Good: Making a Profit Doesn&#8217;t Always Mean Making Money</title>
		<link>http://kenmillerblog.info/2009/05/greed-is-good/</link>
		<comments>http://kenmillerblog.info/2009/05/greed-is-good/#comments</comments>
		<pubDate>Tue, 12 May 2009 14:28:53 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[outcome measurement]]></category>
		<category><![CDATA[outcomes]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=53</guid>
		<description><![CDATA[While government agencies are "not for profits" that doesn't mean they are "not for results".  The aim of any organization is to maximize profit (results) for their investors (taxpayers).  Government should be as "greedy" about achieving results as the private sector is about profit.]]></description>
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