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	<title>Better, Faster, Cheaper &#187; Change</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>Change Anyway: The 10 Paradoxical Commandments of Government</title>
		<link>http://kenmillerblog.info/2009/12/paradoxical-commandments/</link>
		<comments>http://kenmillerblog.info/2009/12/paradoxical-commandments/#comments</comments>
		<pubDate>Thu, 03 Dec 2009 16:16:51 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[change agents]]></category>
		<category><![CDATA[paradoxical commandments]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=214</guid>
		<description><![CDATA[Frustrated by an unchangeable agency? Change anyway.  The 10 paradoxical commandments speak to the heart and challenge of government change agents.]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Stop Complaining and Do It!  The Three Phases of  Any Transformation</title>
		<link>http://kenmillerblog.info/2009/09/stop-complaining/</link>
		<comments>http://kenmillerblog.info/2009/09/stop-complaining/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 15:27:47 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[complaining]]></category>
		<category><![CDATA[get it]]></category>
		<category><![CDATA[transformation]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=208</guid>
		<description><![CDATA[All transformation, organizational and personal involves three phases.  Whether we are trying to stop complaining or trying to make our organization more customer-focused, we must pass through the phases of get it, do it and live it.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/09/stop-complaining/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Promise of Going &#8216;Lean&#8217;: Increasing Government&#8217;s Capacity to Do More Good</title>
		<link>http://kenmillerblog.info/2009/06/lean/</link>
		<comments>http://kenmillerblog.info/2009/06/lean/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 04:22:04 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Fast]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=198</guid>
		<description><![CDATA[The concepts of lean manufacturing can have an extraordinary impact in government once we get past the jargon and embrace its powerful way of increasing our capacity to do more good.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/06/lean/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Ken&#8217;s Books</title>
		<link>http://kenmillerblog.info/kens-books/</link>
		<comments>http://kenmillerblog.info/kens-books/#comments</comments>
		<pubDate>Wed, 13 May 2009 20:47:41 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Books]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Change Agent's Guide]]></category>
		<category><![CDATA[Ken Miller]]></category>
		<category><![CDATA[widgets]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?page_id=168</guid>
		<description><![CDATA[We Don&#8217;t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving
 
Written for management at every level of government, We Don&#8217;t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving explodes the myths that prevent dramatic improvement in government operations.
If you&#8217;re interested in a new way of thinking about what you do, [...]]]></description>
		<wfw:commentRss>http://kenmillerblog.info/kens-books/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&#8220;Zip It&#8221;:  Why Naming Your Initiative Is The First Step Toward Failure</title>
		<link>http://kenmillerblog.info/2009/05/zip-it/</link>
		<comments>http://kenmillerblog.info/2009/05/zip-it/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:01:46 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Initiatives]]></category>
		<category><![CDATA[Planning]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=107</guid>
		<description><![CDATA[Conventional wisdom says that to create buy-in for a new initiative we need to give it a fancy name and a logo, hand out pens and have a big kickoff.  Learn why the advice of Dr. Evil to "Zip it" is the key to successfully launching your change initiative.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/zip-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free the Hostages: Sure Governments Are Monopolies.  But They Don&#8217;t Have To Act Like It.</title>
		<link>http://kenmillerblog.info/2009/05/free-the-hostages/</link>
		<comments>http://kenmillerblog.info/2009/05/free-the-hostages/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:47:11 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[hostages]]></category>
		<category><![CDATA[monopolies]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=101</guid>
		<description><![CDATA[Government often times doesn't have customers, it has hostages.  That is, customers don't choose us, they don't want to be here and given a choice, they'd run.  If customers don't have a choice, what incentive is there to improve?  This article shows how to manage government as if survival depended on customer satisfaction.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/free-the-hostages/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Mug Full of Change: Employees Don&#8217;t Need Another Mug With A Catchy Slogan.  They Need Context.</title>
		<link>http://kenmillerblog.info/2009/05/a-mug-full-of-change/</link>
		<comments>http://kenmillerblog.info/2009/05/a-mug-full-of-change/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:39:39 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Prioritization]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=90</guid>
		<description><![CDATA[Managers continue to jump for the latest fad.  Whether it's lean, six sigma, or the balanced scorecard employees view each as a new flavor of the month.  It is the job of leaders to create the context for each new initiative - showing the role of each and how they integrate to move the organization forward.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/a-mug-full-of-change/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/competing-interests-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Focus: Getting Things Done Often Means Knowing What Not to Do</title>
		<link>http://kenmillerblog.info/2009/05/focus-getting-things-done-often-means-knowing-what-not-to-do/</link>
		<comments>http://kenmillerblog.info/2009/05/focus-getting-things-done-often-means-knowing-what-not-to-do/#comments</comments>
		<pubDate>Fri, 01 May 2009 22:15:13 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Prioritization]]></category>
		<category><![CDATA[Projects]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Trim Tabs]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=15</guid>
		<description><![CDATA[In my last column I talked about guerrilla warfare — how to create change when you are not in charge. This month I want to flip it around. What do you do when you are in charge? You have a vision — there is so much you want to get done. How can you get everyone on [...]]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/focus-getting-things-done-often-means-knowing-what-not-to-do/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Guerilla Warfare: How to Create Change When You Are Not in Charge</title>
		<link>http://kenmillerblog.info/2009/05/guerilla-warfare/</link>
		<comments>http://kenmillerblog.info/2009/05/guerilla-warfare/#comments</comments>
		<pubDate>Fri, 01 May 2009 22:11:15 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Teams]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Projects]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=12</guid>
		<description><![CDATA[Not all of us are in a position of authority, yet we still want to make big change.  How can you impact your organization when you are not the leader?  What do you do if the leader is not on-board?  This column shows you how to  create change when you are not in charge.]]></description>
		<wfw:commentRss>http://kenmillerblog.info/2009/05/guerilla-warfare/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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