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	<title>Better, Faster, Cheaper &#187; Culture</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>Change The Lens: An Open Letter to Barack Obama (And All Government Leaders) On The Best Way To Improve Government</title>
		<link>http://kenmillerblog.info/2009/05/change-the-lens/</link>
		<comments>http://kenmillerblog.info/2009/05/change-the-lens/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:13:25 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Federal Government]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=112</guid>
		<description><![CDATA[In an open letter to Barack Obama, Ken Miller encourages the new president to move beyond the tired approaches to improving government like measurement, pay for performance and blaming employees to actually engaging the hearts and minds of employees to make the systems of government better.  This article identifies the top 3 things new government leaders should focus on.]]></description>
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		<title>&#8220;Zip It&#8221;:  Why Naming Your Initiative Is The First Step Toward Failure</title>
		<link>http://kenmillerblog.info/2009/05/zip-it/</link>
		<comments>http://kenmillerblog.info/2009/05/zip-it/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:01:46 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Initiatives]]></category>
		<category><![CDATA[Planning]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=107</guid>
		<description><![CDATA[Conventional wisdom says that to create buy-in for a new initiative we need to give it a fancy name and a logo, hand out pens and have a big kickoff.  Learn why the advice of Dr. Evil to "Zip it" is the key to successfully launching your change initiative.]]></description>
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		<title>Free the Hostages: Sure Governments Are Monopolies.  But They Don&#8217;t Have To Act Like It.</title>
		<link>http://kenmillerblog.info/2009/05/free-the-hostages/</link>
		<comments>http://kenmillerblog.info/2009/05/free-the-hostages/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:47:11 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[hostages]]></category>
		<category><![CDATA[monopolies]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=101</guid>
		<description><![CDATA[Government often times doesn't have customers, it has hostages.  That is, customers don't choose us, they don't want to be here and given a choice, they'd run.  If customers don't have a choice, what incentive is there to improve?  This article shows how to manage government as if survival depended on customer satisfaction.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Mug Full of Change: Employees Don&#8217;t Need Another Mug With A Catchy Slogan.  They Need Context.</title>
		<link>http://kenmillerblog.info/2009/05/a-mug-full-of-change/</link>
		<comments>http://kenmillerblog.info/2009/05/a-mug-full-of-change/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:39:39 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Prioritization]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=90</guid>
		<description><![CDATA[Managers continue to jump for the latest fad.  Whether it's lean, six sigma, or the balanced scorecard employees view each as a new flavor of the month.  It is the job of leaders to create the context for each new initiative - showing the role of each and how they integrate to move the organization forward.]]></description>
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		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
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		<title>The WelcomeMat to Your Culture: Your Hiring Process May Be What&#8217;s Keeping Your Organization From Improving</title>
		<link>http://kenmillerblog.info/2009/05/improve-your-hiring-process/</link>
		<comments>http://kenmillerblog.info/2009/05/improve-your-hiring-process/#comments</comments>
		<pubDate>Fri, 01 May 2009 22:23:48 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Hiring]]></category>
		<category><![CDATA[HR]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=17</guid>
		<description><![CDATA[As executives search for ways to make their organizations faster and more responsive, they continue to miss the fact that their slow, unresponsive hiring processes reinforce the existing culture to all new employees.]]></description>
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		<slash:comments>0</slash:comments>
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