Better, Faster, Cheaper » Customer Satisfaction http://kenmillerblog.info A blog for change agents by Ken Miller Mon, 05 Apr 2010 15:03:31 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Free the Hostages: Sure Governments Are Monopolies. But They Don’t Have To Act Like It. http://kenmillerblog.info/2009/05/free-the-hostages/ http://kenmillerblog.info/2009/05/free-the-hostages/#comments Tue, 12 May 2009 18:47:11 +0000 Ken http://kenmillerblog.info/?p=101 http://kenmillerblog.info/2009/05/free-the-hostages/feed/ 0 Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens http://kenmillerblog.info/2009/05/competing-interests-2/ http://kenmillerblog.info/2009/05/competing-interests-2/#comments Tue, 12 May 2009 16:25:49 +0000 Ken http://kenmillerblog.info/?p=87 http://kenmillerblog.info/2009/05/competing-interests-2/feed/ 2