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	<title>Better, Faster, Cheaper &#187; government performance</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>Running Business Like A Government: There&#8217;s A Lot That Government Does Right.  The Private Sector Ought To Take a Few Notes</title>
		<link>http://kenmillerblog.info/2009/05/running-business-like-government/</link>
		<comments>http://kenmillerblog.info/2009/05/running-business-like-government/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:23:38 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
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		<category><![CDATA[taxpayers]]></category>
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		<guid isPermaLink="false">http://kenmillerblog.info/?p=117</guid>
		<description><![CDATA[
If there is a bright side to this economic meltdown, hopefully it&#8217;s that people gain a new appreciation of what it&#8217;s like to manage government. I couldn&#8217;t help but chuckle when one of the failing bank CEO&#8217;s was brought before Congress and asked what he did with the multi-billions of taxpayers dollars his company had [...]]]></description>
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		<title>Change The Lens: An Open Letter to Barack Obama (And All Government Leaders) On The Best Way To Improve Government</title>
		<link>http://kenmillerblog.info/2009/05/change-the-lens/</link>
		<comments>http://kenmillerblog.info/2009/05/change-the-lens/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:13:25 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
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		<category><![CDATA[government performance]]></category>
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		<guid isPermaLink="false">http://kenmillerblog.info/?p=112</guid>
		<description><![CDATA[In an open letter to Barack Obama, Ken Miller encourages the new president to move beyond the tired approaches to improving government like measurement, pay for performance and blaming employees to actually engaging the hearts and minds of employees to make the systems of government better.  This article identifies the top 3 things new government leaders should focus on.]]></description>
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		<title>The Crazy Cycle: The Crushing Effects of Backlog and How The Golden Arches Can Help You Avoid Them</title>
		<link>http://kenmillerblog.info/2009/05/backlog/</link>
		<comments>http://kenmillerblog.info/2009/05/backlog/#comments</comments>
		<pubDate>Tue, 12 May 2009 18:34:40 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[Fast]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[speed]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=97</guid>
		<description><![CDATA[While there are so many things we'd like to do in our organizations, we can't because all of the things we still haven't done.  And the more we get behind the more headaches it causes as customers keep calling us wanting to know where their thing is - leading to the explosive growth of phone centers and tracking systems.  How do we handle all this backlog?  Simple.  Never get behind in the first place.  This article shows you how.]]></description>
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		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
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		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
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		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
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		<title>Greed is Good: Making a Profit Doesn&#8217;t Always Mean Making Money</title>
		<link>http://kenmillerblog.info/2009/05/greed-is-good/</link>
		<comments>http://kenmillerblog.info/2009/05/greed-is-good/#comments</comments>
		<pubDate>Tue, 12 May 2009 14:28:53 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
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		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[outcome measurement]]></category>
		<category><![CDATA[outcomes]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[results]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=53</guid>
		<description><![CDATA[While government agencies are "not for profits" that doesn't mean they are "not for results".  The aim of any organization is to maximize profit (results) for their investors (taxpayers).  Government should be as "greedy" about achieving results as the private sector is about profit.]]></description>
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