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	<title>Better, Faster, Cheaper &#187; Innovation</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
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		<title>Greed is Good: Making a Profit Doesn&#8217;t Always Mean Making Money</title>
		<link>http://kenmillerblog.info/2009/05/greed-is-good/</link>
		<comments>http://kenmillerblog.info/2009/05/greed-is-good/#comments</comments>
		<pubDate>Tue, 12 May 2009 14:28:53 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
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		<category><![CDATA[accountability]]></category>
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		<category><![CDATA[government performance]]></category>
		<category><![CDATA[outcome measurement]]></category>
		<category><![CDATA[outcomes]]></category>
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		<description><![CDATA[While government agencies are "not for profits" that doesn't mean they are "not for results".  The aim of any organization is to maximize profit (results) for their investors (taxpayers).  Government should be as "greedy" about achieving results as the private sector is about profit.]]></description>
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