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	<title>Better, Faster, Cheaper &#187; Leadership</title>
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	<description>A blog for change agents by Ken Miller</description>
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		<title>Change Anyway: The 10 Paradoxical Commandments of Government</title>
		<link>http://kenmillerblog.info/2009/12/paradoxical-commandments/</link>
		<comments>http://kenmillerblog.info/2009/12/paradoxical-commandments/#comments</comments>
		<pubDate>Thu, 03 Dec 2009 16:16:51 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
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		<category><![CDATA[change agents]]></category>
		<category><![CDATA[paradoxical commandments]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=214</guid>
		<description><![CDATA[Frustrated by an unchangeable agency? Change anyway.  The 10 paradoxical commandments speak to the heart and challenge of government change agents.]]></description>
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		<title>Change The Lens: An Open Letter to Barack Obama (And All Government Leaders) On The Best Way To Improve Government</title>
		<link>http://kenmillerblog.info/2009/05/change-the-lens/</link>
		<comments>http://kenmillerblog.info/2009/05/change-the-lens/#comments</comments>
		<pubDate>Tue, 12 May 2009 19:13:25 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
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		<category><![CDATA[Leadership]]></category>
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		<category><![CDATA[Federal Government]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[pay for performance]]></category>
		<category><![CDATA[Systems]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=112</guid>
		<description><![CDATA[In an open letter to Barack Obama, Ken Miller encourages the new president to move beyond the tired approaches to improving government like measurement, pay for performance and blaming employees to actually engaging the hearts and minds of employees to make the systems of government better.  This article identifies the top 3 things new government leaders should focus on.]]></description>
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		<title>A Mug Full of Change: Employees Don&#8217;t Need Another Mug With A Catchy Slogan.  They Need Context.</title>
		<link>http://kenmillerblog.info/2009/05/a-mug-full-of-change/</link>
		<comments>http://kenmillerblog.info/2009/05/a-mug-full-of-change/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:39:39 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Best of Ken Miller]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[Planning]]></category>
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		<category><![CDATA[best]]></category>
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		<category><![CDATA[Government]]></category>
		<category><![CDATA[Lean]]></category>
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		<category><![CDATA[Prioritization]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=90</guid>
		<description><![CDATA[Managers continue to jump for the latest fad.  Whether it's lean, six sigma, or the balanced scorecard employees view each as a new flavor of the month.  It is the job of leaders to create the context for each new initiative - showing the role of each and how they integrate to move the organization forward.]]></description>
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		<title>Competing Interests: What Toothpaste and Tax Forms Can Teach Us About Simplifying Government For Citizens</title>
		<link>http://kenmillerblog.info/2009/05/competing-interests-2/</link>
		<comments>http://kenmillerblog.info/2009/05/competing-interests-2/#comments</comments>
		<pubDate>Tue, 12 May 2009 16:25:49 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Fast Government]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Process Improvement]]></category>
		<category><![CDATA[We Don't Make Widgets]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[government performance]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=87</guid>
		<description><![CDATA[Customer satisfaction in government is a complicated topic, especially since we rarely have one customer.  The challenge in government is that we have multiple customers with competing interests - satisfying one customer dissatisfies the rest.  How do you know which group should get the priority? This article shows you how to wade through the competing interests and ensure you are listening to the right people.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Focus: Getting Things Done Often Means Knowing What Not to Do</title>
		<link>http://kenmillerblog.info/2009/05/focus-getting-things-done-often-means-knowing-what-not-to-do/</link>
		<comments>http://kenmillerblog.info/2009/05/focus-getting-things-done-often-means-knowing-what-not-to-do/#comments</comments>
		<pubDate>Fri, 01 May 2009 22:15:13 +0000</pubDate>
		<dc:creator>Ken</dc:creator>
				<category><![CDATA[Change]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Government]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Prioritization]]></category>
		<category><![CDATA[Projects]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Trim Tabs]]></category>

		<guid isPermaLink="false">http://kenmillerblog.info/?p=15</guid>
		<description><![CDATA[In my last column I talked about guerrilla warfare — how to create change when you are not in charge. This month I want to flip it around. What do you do when you are in charge? You have a vision — there is so much you want to get done. How can you get everyone on [...]]]></description>
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