Posts Tagged ‘speed’

The Crazy Cycle: The Crushing Effects of Backlog and How The Golden Arches Can Help You Avoid Them

Tuesday, May 12th, 2009

Climbing a Pile of FilesI wrote in a previous column about the incredible opportunities available to speed up the operations of government. I stressed that it’s not a people issue. Rather, it’s the systems of government that are dysfunctional.

Research and my own personal experience have shown that in most processes the labor or work time is less than 5 percent of the total elapsed time. For example, it may take 60 days to get a health permit, but the actual labor required to produce one is likely measured in hours. It may take three months to fill a vacancy, but the sum of all the labor adds up to less than a week.

Where does all the time go? Again, it’s not a people problem. Individuals are deluged with tasks, and most of them are doing those tasks the best they can. The lost time happens between the tasks.

One of the biggest time culprits is backlog — the piles of work in front of each person, waiting to be done. Quite often the problem in government is not that we are slow, just that we’re behind. If you are overwhelmed with backlog (and with the rash of hiring freezes sweeping the nation, you may soon be), I’m going to give you a piece of advice that I know may severely underwhelm you. The secret to dealing with backlog is to never get behind in the first place. (Send all thank-you emails to ken@changeagents.info.)

Underwhelmed? Well, let’s look at this pearl of wisdom a little more closely. This diagram depicts a typical backlog situation: (more…)